Privacy Policy
Welcome to Elearn Here Limited. As a UK based business our handling of your information is controlled by the UK Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name
- Email address
- Contact number
Course-Related Information:
- Course enrolment details
- Progress and performance in courses
- Communication with instructors and support
Technical Information:
- IP address
- Browser type and version
- Operating system
- Device type
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
To Provide and Improve Our Services:
- Enrol you in courses
- Track your progress and performance
- Provide technical support Improve our courses and website
For Communication:
- Respond to your enquiries and support requests
For Administrative Purposes:
- Comply with legal obligations
- Prevent fraud and ensure security
3. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with:
Service Providers:
- Email service providers
- Hosting and IT infrastructure providers
Legal Requirements:
- When required by law or to comply with legal processes
- To protect our rights, privacy, safety, or property, and that of our users
Business Transfers:
- In the event of a merger, acquisition, or sale of all or part of our assets
4. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We are required to retain some information in accordance with the law and how long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Learner Data
We will retain the information you provide and your course progress data and any associated certificates for 12 months. We will delete it after that time except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce our agreements.
Business Account Data
In the case of course groups set up by training companies and training departments, we will retain the groups and associated learner data for a period of 18 months from the date of set up. We will delete it after that time except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce our agreements. We strongly recommend that you regularly download progress reports for your learners if your organisation is required to retain this data.
5. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of your personal data we hold.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure: You can request deletion of your personal data, subject to legal obligations.
Restriction: You can request restriction of processing under certain circumstances.
Portability: You can request transfer of your data to another organization.
Objection: You can object to processing based on legitimate interests or direct marketing.
To exercise these rights, please contact us at: info@elearnhere.co.uk.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.
8. International Data Transfers
Your data may be transferred to and processed in countries outside the UK and the European Economic Area (EEA). We ensure adequate protection for such transfers in compliance with data protection laws.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Elearn Here Limited, 124 City Road, London, England, EC1V 2NX
Email: info@elearnhere.co.uk
11. Complaints
If you wish to make a complaint about how your personal data is being processed by us or how your complaint has been handled you can contact us on the addresses described above (10).
If you are unhappy with our response, you have the right to lodge a complaint directly with The Information Commissioner’s Office
We would appreciate the chance to deal with your concerns before you approach the ICO.
By using our website and services, you agree to the terms of this privacy policy.
Last Updated: January 2024